In most of the workplace culture projects I’m involved with, the concern or challenge about everyday language usually crops up. Often the starting conversation tends to be along the lines of a team feeling their language is person-centred or it doesn’t really matter – and what’s said isn’t how the team ‘really’ feel or think. In practical terms, teams need to consider their use of language – seriously. Not only as a way of respecting the views of those receiving care; ensuring that conditions of empowerment are the focus, but also in order to respect human rights and ultimately personhood.
Serious consideration can lead to workplace active learning taking place. So. I was delighted when I saw an article by three medical students in which they consider everyday language in the care of women birthing:
Language matters as a way of respecting women’s views and ensuring that they are empowered to make decisions
The team explored their language use and produced a summary table for their discoveries. Here is part of the table: